Shipping Policy
Thank you for choosing Delapan Usaha Makmur. This Shipping Policy outlines the terms and conditions related to the delivery of our cosmetic and beauty products. We encourage you to review the following information to ensure a smooth and informed purchasing experience.
1. Delivery Timeframe
Our cosmetic products are shipped using trusted courier services to ensure safe and timely delivery. Delivery timeframes vary based on the destination and product availability. Estimated delivery dates will be provided at the time of order confirmation. Please note that unforeseen delays may occur due to courier conditions, regional restrictions, or external factors beyond our control.
2. Shipping Availability
Regional Availability
We currently offer shipping to selected regions, including Southeast Asia, East Asia, and selected international destinations. Our logistics network is continually expanding to serve more areas effectively.
International Orders
International shipments may be subject to customs duties, taxes, or import regulations as determined by the destination country. These additional charges are the responsibility of the customer and are not included in the purchase price.
Shipping Restrictions
Certain products may be restricted from shipping to specific countries or regions due to local regulations. In such cases, orders may be modified or canceled, and affected customers will be notified accordingly.
3. Shipping Charges
Shipping charges are calculated based on factors such as destination, package weight, and shipping method. Any applicable shipping fees will be clearly communicated during the checkout process.
From time to time, Delapan Usaha Makmur may offer promotional free or discounted shipping. Such offers are subject to specific terms and may vary depending on location and order value.
4. Order Confirmation
Upon placing your order, you will receive an email confirmation detailing your purchase, including estimated shipping and delivery times. Please ensure that your contact information is accurate to avoid any delivery issues or miscommunication.
5. Order Modifications and Cancellations
Modifying Orders
If you need to update your shipping address or make changes to your order, please contact us immediately. While we will do our best to accommodate your request, modifications are not guaranteed once an order has been processed.
Cancellations
To cancel an order, you must contact our customer service team as soon as possible and before the item has been dispatched. Once the order is shipped, cancellations may no longer be accepted.
6. Damaged or Missing Items
Reporting Issues
If your order arrives damaged or with missing items, please notify our customer service team within 48 hours of delivery. Claims submitted beyond this period may not be eligible for review.
Inspection Upon Delivery
We strongly recommend inspecting all products upon delivery. If the package appears tampered with or damaged, take clear photographs of the packaging and product, and retain all materials for reference during the claims process.
7. Customer Support
If you require assistance or have questions regarding this Shipping Policy, please do not hesitate to contact our customer service team. We are committed to ensuring your complete satisfaction.
Email: enquiry.delapanum@gmail.com
8. Governing Law
This Shipping Policy shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia. Any disputes related to shipping or product delivery shall fall under the jurisdiction of the appropriate Indonesian courts.
9. Policy Updates
Delapan Usaha Makmur reserves the right to amend this Shipping Policy at any time without prior notice. Any updates will be posted on our website and will take immediate effect upon publication. Customers are advised to review this policy periodically.
Thank you for choosing Delapan Usaha Makmur. We appreciate your trust and look forward to serving you with reliable products and professional service.
