Refund Policy
Thank you for shopping with Delapan Usaha Makmur. We are dedicated to delivering high-quality cosmetic and beauty products. In line with health regulations and industry best practices, all purchases made through our store or website are final. Please carefully read the policy outlined below.
1. Final Sale
All cosmetic product purchases from Delapan Usaha Makmur are considered final sale. Due to the sensitive nature of beauty and skincare items, and in compliance with hygiene standards, we do not accept returns, exchanges, or issue refunds once a product has been purchased, regardless of its condition or packaging.
2. Product Condition and Hygiene Standards
To ensure the safety and integrity of our products, Delapan Usaha Makmur does not accept returns under any circumstances. This policy applies to all products, whether sealed or opened, to prevent the risk of contamination and to uphold strict hygiene practices.
3. Exceptions — Damaged or Defective Products
We understand that issues may occasionally arise. The only exception to our no-return policy is if you receive a product that is defective, damaged, or otherwise compromised upon arrival.
Notification Period:
If you receive a damaged or defective item, you must notify us within 7 days of receipt. Claims submitted after this period may not be eligible for processing.
Resolution Options:
Once your claim is reviewed and approved, we will offer one of the following remedies, at our discretion:
A replacement product (subject to stock availability), or
Store credit equivalent to the value of the item
4. Proof of Purchase
To validate any refund or replacement request, a valid proof of purchase is required. Acceptable forms of proof include:
Original purchase receipt
Order confirmation email
Digital invoice showing transaction details
Without proof of purchase, we may not be able to process your claim.
5. How to Submit a Claim
If you encounter an issue with your order, please follow these steps:
Contact Us:
Email our customer service team at enquiry.delapanum@gmail.com within 7 days of receiving your product.
Include the Following Details:
Your full name and contact information
Order number or transaction reference
Description of the issue
Clear photographs of the damaged or defective product and packaging
Review Process:
Our team will evaluate the information provided. If the claim is approved, we will proceed with the appropriate resolution as outlined above.
6. Limitation of Liability
Delapan Usaha Makmur’s liability is strictly limited to the remedies outlined in this Refund Policy. Under no circumstances shall we be liable for incidental, indirect, punitive, or consequential damages arising from the use—or inability to use—our products.
7. Policy Updates
Delapan Usaha Makmur reserves the right to update or modify this Refund Policy at any time without prior notice. The most current version will be made available on our official website. It is your responsibility to review the policy periodically.
8. Contact Information
For any questions or concerns regarding this policy or your purchase, please contact us at:
enquiry.delapanum@gmail.com
